What is Amazon Prime? What are its benefits?
Amazon Prime is a subscription program where members enjoy
unlimited free, fast delivery on eligible items and exclusive
access to deals on Amazon.in, video streaming on Amazon Prime
Video, ad-free music on Amazon Prime Music. For more details,
please visit amazon.in/prime
How long is my Amazon Prime subscription via BSNL valid
for? Will I be charged anything extra for subscribing to Amazon
As long as you are a BSNL Rs. 399 and above mobile postpaid
or Rs. 745 and above landline broadband plan customer, the first
12 months of your Amazon Prime membership is included in your
plan and you do not need to pay anything additional.
What is the cost of Amazon Prime?
Amazon Prime yearly subscription is Rs. 999/year. However,
if you are on eligible BSNL mobile postpaid or landline broadband
plans, you get 12 months of Amazon Prime at no additional cost.
How can I sign-up for the BSNL-Amazon Prime offer?
You can get 12 months of Amazon Prime at no additional cost
with BSNL Rs. 399 postpaid and above or Rs. 745 and above
landline broadband plans. If you are already on one of these
plans, simply go to www.portal.bsnl.in and click on the Amazon
Prime offer banner displayed on the home page. This will direct
you to authentication page where you will be required to enter
eligible BSNL number to generate an OTP. After authentication,
activate the offer by entering your Amazon login details or
create an Amazon account, in case you are new to Amazon. By
availing the offer, you agree to the terms on amazon.in.
How do I check to see if my Prime Subscription is via my
You can visit the Amazon Prime Central page, where your
current method of payment will be indicated near the top left of
the page in the Billing section. You can also check with BSNL on
their Customer Support to see if Amazon Prime is a part of your
Will I be charged anything extra for subscribing to Amazon
No, as long as you are on BSNL mobile postpaid plan of Rs.
399 and above or landline broadband plan of Rs. 745 and above,
your Amazon Prime membership is included in your plan and you do
not need to pay anything additional.
How do I change my method of payment?
As long as you are on the mobile postpaid plan of Rs. 399
and above or landline broadband plan of Rs. 745 and above, you do
not need to change your payment method on Amazon Prime since the
subscription is included in your BSNL plan. If you no longer have
the BSNL plan that includes Amazon Prime and want to pay for
Amazon Prime directly, please visit www.amazon.in/prime, sign in
using your Amazon credentials and subscribe to Amazon Prime again
to continue enjoying the same benefits If you would like to make
changes to how you pay your BSNL bill, please contact BSNL
I have an existing Amazon Prime subscription; will I be
eligible for the Amazon Prime offer on BSNL plans?
The BSNL Amazon Prime offer is available for new Amazon
Prime customers only. You can sign-up for the offer after your
existing Prime membership expires.
What happens at the end of one year or the offer period?
BSNL eligible postpaid and broadband landline plan users
get 12 months of Amazon Prime subscription worth Rs. 999/year at
no additional cost. Post offer period, users will be renewed and
charged at the prevailing price of Prime membership (as on
www.amazon.in/prime) on their postpaid bills.
I moved out BSNL network to another network. Will it affect
my Amazon Prime subscription?
Yes. If you churn out of BSNL network to any other network, your
subscription to Amazon Prime will be deactivated. For details,
please refer to Terms & conditions
How can I cancel Amazon Prime subscription?
You cannot cancel your Amazon Prime membership that is
available for eligible BSNL plans for 12 months at no additional
Will I be informed before my subscription renews?
Three days prior to auto-renewal for the next year, BSNL
will send a reminder SMS for renewal of membership. Should you
wish to discontinue your subscription’s renewal, please follow
the instructions shared in that SMS.
I am not able to see the BSNL-Amazon Prime offer on BSNL
You should return to the BSNL website and try again. If you
continue to see an error, please contact BSNL support. For help
with installing the Prime Video app, accessing PrimeVideo.com, or
streaming or downloading videos, please log in with your active
Prime Video account and visit
https://www.primevideo.com/help/ref=dvm_MLP_INBSNL_help. For help
with subscription billing, mobile account management, or your
mobile phone plan, please contact BSNL customer support at
1500/1800-345-1500 (Landline/Broadband) | 1503 (Mobile).
How do I get support for Prime Video?
You can visit Amazon help page at https://www.primevideo.com/help/ref=dvm_MLP_INBSNL_help.
How do I get support for my Prime benefits including free shipping?
You can visit Amazon help page at www.amazon.in/prime/ref=dvm_MLP_INBSNL_prime.